We found Shila to be very engaging; she really got our operations team thinking about how they contribute to sales in our organisation and we have got the results to prove it! Thank you.

MD, Home Care, Staffordshire

With Shila’s advice, we have been able to re-shape our sales function. Her coaching style ensures that our teams feel safe, and they are supported to seek out enjoyment in what they are doing, which really shines during the calls and can make such a difference to the outcome.

I would highly recommend her service especially as you can tailor it to your needs and really focus in on the areas you know need scrutiny and support.

Lou Joslin, MD Ashridge HC

We knew we needed to do business development in order to build relationships in our local community but we just didn’t really know where to start. Shila was able to focus our minds and provide a tailored plan.  This has become such a labour of love that we ended up engaging a ‘Community Champion’ to take it forward and we are really pleased with the results so far.

Ops Dir, Home Care, Oxon

Sales in the care sector is a different thing altogether - it's all about the relationship we build and CCS were able to help the call handlers to appreciate a different approach is more beneficial.

MD, Home Care, London

Client Acquisition 
Let us help you improve conversions at each stage to acquire the clients you need.

We help you to:

• Analyse your current client acquisition processes and identify areas for improvement
• Develop and implement a plan to improve your client acquisition strategy
• Train your team on how to effectively sell your services
• Improve your conversion rates and increase your client base

Delivering Excellence 
Explore how service excellence can propel your business

We help you to:

• Assess your current level of customer service and identify areas for improvement
• Develop and implement a plan to improve your customer service delivery
• Train your team on how to provide excellent customer service
• Increase customer satisfaction and retention

Data Analysis
Develop a deeper understanding of your data and how best to use it

We help you to:

• Collect and analyse data to track your progress and identify trends
• Use data to inform your decision-making
• Make data-driven improvements to your business

Lead Generation 
Why active, better converting, attraction to your business is so important

We help you to:

• Generate more, higher converting, leads from a variety of sources
• Understand how to focus on only effective business development
• Develop and implement effective marketing campaigns
• Build a strong brand reputation

Training and Coaching
Upskilling your team, helping to grow their skills and develop deeper engagement and enjoyment of their roles

We provide training and coaching on a variety of topics, including:

• Client acquisition
• Customer service
• Business development
• Marketing
• Leadership
  
  

We can help you to:

• Optimise your business processes and procedures
• Improve your team's performance
• Increase sales and profitability
• Build a stronger brand
• Achieve your business goals